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How to Complain and Make the Right Demand

on January 12, 2012

I am frequently asked what one should demand when writing a letter of complaint?  This is the key part of any complaint because if you don’t ask, you don’t get but framing your demand correctly requires a bit of strategy and a hint of…

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How to Complain Based on the Law of Contract

on January 12, 2012

Although you may not think of it in legal terms, when you get on a bus, buy a packet of crisps or board an aeroplane, you are entering into a contract.  When something goes wrong it is often the case that your complaint in…

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How to Complain by Email

on January 12, 2012

Although there is a lot to be said for complaining with a hard copy, complaining by email also holds advantages. These are my top tips:-
  • We live in the 21st Century and many companies are geared up to receive complaints by email rather than snail…
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How to Complain by Fearing No One

on January 12, 2012

No institution is too big or too important to receive a letter of complaint.
Many people might, for example, regard the Post Office or their local council as a impenetrable fortress, impervious to the wishes of those that they are supposed to serve. In truth,…

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How to Complain by Litigation

on January 12, 2012

If complaining by correspondence fails then you are left with only one real alternative and that is to sue.
Suing over a lousy holiday or a defective television is a simple process and you should not be scared of it. On the contrary, you should…

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How to Complain by the Scatter Gun Effect

on January 12, 2012

There are occasions it is worth complaining by what I call the scatter-gun method. If you are happy to write one letter of complaint, why not fire off three or four simultaneously? The results can be very interesting indeed.

How to Complain if you are Wrongly Accused of Shoplifting

on January 12, 2012

An issue that I have had to advise on many times over the past few years is wrongful arrest for shoplifting. This sounds alarmist and, on the face of it, would seem totally irrelevant to any honest shopper like you or me. The reality however is…

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