Category Archive for Advice & Guidance

How to Complain with the Perfect Letter of Complaint

on January 12, 2012

I have always been a great believer that there is much still left in power of the pen when it comes to registering a complaint. A good letter of complaint will attract the attention of the reader and have some impact. So what are…

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How to Complain and Make the Right Demand

on January 12, 2012

I am frequently asked what one should demand when writing a letter of complaint?  This is the key part of any complaint because if you don’t ask, you don’t get but framing your demand correctly requires a bit of strategy and a hint of…

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How to Complain Based on the Law of Contract

on January 12, 2012

Although you may not think of it in legal terms, when you get on a bus, buy a packet of crisps or board an aeroplane, you are entering into a contract.  When something goes wrong it is often the case that your complaint in…

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How to Complain by Email

on January 12, 2012

Although there is a lot to be said for complaining with a hard copy, complaining by email also holds advantages. These are my top tips:-
  • We live in the 21st Century and many companies are geared up to receive complaints by email rather than snail…
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How to Complain by Fearing No One

on January 12, 2012

No institution is too big or too important to receive a letter of complaint.
Many people might, for example, regard the Post Office or their local council as a impenetrable fortress, impervious to the wishes of those that they are supposed to serve. In truth,…

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How to Complain by Litigation

on January 12, 2012

If complaining by correspondence fails then you are left with only one real alternative and that is to sue.
Suing over a lousy holiday or a defective television is a simple process and you should not be scared of it. On the contrary, you should…

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How to Complain by the Scatter Gun Effect

on January 12, 2012

There are occasions it is worth complaining by what I call the scatter-gun method. If you are happy to write one letter of complaint, why not fire off three or four simultaneously? The results can be very interesting indeed.
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