Category Archive for Advice & Guidance

How to Complain if you are Wrongly Accused of Shoplifting

on January 12, 2012

An issue that I have had to advise on many times over the past few years is wrongful arrest for shoplifting. This sounds alarmist and, on the face of it, would seem totally irrelevant to any honest shopper like you or me. The reality however is…

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How to Complain in a Composed Manner

on January 12, 2012

We human beings are emotional creatures.  There are parts of our brains that are extremely logical: those bits put men on the moon; they  build sky scrapers and undertake complex life-saving heart surgery.  There are other parts of our brains that are driven by…

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How to Complain in a Polite Fashion

on January 12, 2012

There is a world of difference between complaining and whinging.  Complaining is about effective communication.  It is about engaging in a dialogue with a view to reaching a satisfactory conclusion.  Whinging is more akin to moaning and is more aimless than complaining.  It is…

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How to Complain in Verse

on January 12, 2012

A good complaint is one that stands out from all the others.  Writing in verse can be very effective.  The following is a shining example of such a letter. the result of which was compensation in the form of two complimentary business class tickets…

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How to Complain Threatening Legal Action

on January 12, 2012

There are two kinds of complaint letters.  The first kind are precisely what they say on the tin – letters that raise a complaint, written in the expectation that the issue in question can be resolved by correspondence.  When that category of communication fails,…

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How to Complain to the Right Person

on January 12, 2012

Some complaints are effective and others are not.  There are many reasons for this but one of the most crucial decisions (often underestimated) is the question of the addressee.  If your letter or email is well directed then it is far more likely to…

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How to Complain Well by Being Organised

on January 12, 2012

When you complain, it is vital to keep a paper trail.

A good complainer is one who is organised. One reason not to complain in person or by telephone is that this approach does not give you a clear record of what you have complained…

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