How to Complain About Insurance Company
Insurance companies love to ensure that you pay your premium. In somewhat stark contrast however, they are often less keen to pay out when you have a claim. I have set out below my top tips for dealing with insurance companies so as to ensure your claim is dealt with quickly, efficiently and properly.
- Be very careful when signing up to an insurance policy of any kind. It is absolutely essential that you read the small print since the devil invariably lurks in the detail – a cheap insurance policy may not be the best one if it lacks key areas of cover that you might expect to exist. Assume nothing and do your homework.
- Notwithstanding the above, do shop around on price using a broker or the internet – particularly price comparison websites. When you are offered a renewal on say your car or home contents insurance do not let yourself be lazy – many insurance companies hike your premium knowing that many people will be too lazy to check it out.
- Insurance companies will shamelessly seize on any opportunity to get out of paying out on a claim if they possibly can. Make sure that you give them the minimum amount of wriggle room – renew on time and be scrupulously accurate in all the details you supply.
- When you make a claim, do so quickly – even a long delay can give the insurer reason not to pay.
- Fill in the claim form with the fullest and frankest possible detail – if you are dishonest the insurer will not only refuse to pay but could well damage your future ability to get insurance. Moreover, filing a false or exaggerated claim is a serious criminal offence – so don’t be tempted. Attach originals of all relevant documents and invoices but keep copies.
- Do not necessarily accept a refusal or a low first offer – insurance companies try to palm off some customers with rejection or inadequate compensation. Sometimes it is necessary to take issue and dispute their decision.
- If you disagree with a rejected claim write a carefully worded letter to the claims department concerned explaining your reasoning and setting a deadline. If you feel strongly that they are in the wrong, sue them in the small claims court – they hate that as it costs them so much money and on occasions, the threat of legal action can be enough to change their attitude.
- If you feel that the insurer has acted unfairly it may well be worth using the financial services ombudsman service as an alternative to litigation- see www.financial-ombudsman.org.uk.