Your guide to complaining

How to Complain about the Police

on January 12, 2012

Complaining about a police offer’s behaviour is not the same as complaining about a bad holiday or a defective television.  The subject matter is often fraught with emotion, your objective may well be something other than compensation and in many cases you may well be scared of the consequences.

Fear not.  You should not be afraid to complain about police behaviour whether your grievance is excessive force,…

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How to Complain about the Royal Mail

on January 12, 2012

Complaints about the Royal Mail are slightly different to more general consumer complaints.  For starters, the Royal Mail is not an independent private company.  Accordingly it has statutory protection against some kinds of complaint and moreover it has very formal complaints procedures.  Here are my top tips when dealing with Royal Mail complaints.
  • The Royal Mail website gives some very helpful guidelines – see link…
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How to Complain When a Service is Unsatisfactory

on January 12, 2012

There is a common misconception that in order to register a complaint, a consumer needs to have a good case in law.  Not true.
  • Despite the fact that we are all bombarded with information about our statutory consumer rights, it is not crucial to worry about the law before expressing your concerns. You do not need to tune into Money Box on Radio 4 to…
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How to Complain about a Dentist

on January 12, 2012

Complaints about dentists are becoming more common.  Dental work can be very expensive and increasingly we are all have to pay for part or all of any treatment we receive. Accordingly many people are becoming more assertive and demanding when things do not appear to go the plan.  My top tips are set out below:-

How to Complain About Your Gym

on January 12, 2012

There are few things in life that are absolutely certain but one of them is this.  If you become a member of a gym you will almost certainly lose several pounds each month for the duration of your membership.  The problem is that the pounds in question will not necessarily be body-weight measurements but money.

How to Complain About Your Neighbours

on January 12, 2012

In some ways firing off a letter of complaint to your local MP or to the Chief Executive of a supermarket is easy.  For the sake of a bit of effort and the price of a postage stamp you can register your displeasure with relative ease.  The nicest part about a complaint of that sort is that you can pull the strings by remote…

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How to Complain Using a Good Solicitor

on January 12, 2012

There are situations in which you cannot deal with a complaint on your own – you will need professional help.  Be it complex dispute over land, a tricky problem involving a road traffic accident or a commercial breach of contract claim, you should err on the side of caution if you feel that you are out of your depth.
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