Your guide to complaining

How to Complain in a Restaurant

on January 12, 2012

It is a typical trait of the British that we don’t like to complain. A classic example of this wimpish behaviour is our pathetic inability to protest about a rotten meal in a restaurant.
  • Eating out is not just about the food.  If the service is horribly slow or rude or if you have been forced to sit under the air conditioning unit, these issues…
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How to Complain About a Shop

on January 12, 2012

As a general rule I do not advocate complaining on the spot.  It is often far better to deal with the organ grinder rather than the monkey and a neatly composed letter to someone in authority is usually preferable.  Nevertheless, there are situations, particularly in a shop, when there is much to be said for complaining on the spot.  How should you go about…

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How to Complain in the Small Claims Court

on January 12, 2012

Your dispute by correspondence has failed to produce a result, you have sued the company concerned and they have filed a defence.
What happens next?
  • In short, two things take place. First, the court will send you a form called an allocation questionnaire. It is important that you fill this in and return it otherwise your case will be struck out. It does not contain…
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How to Complain that Something Costs Too Much

on January 12, 2012

Every time I fill up my car with petrol nowadays I am seething with anger at the exorbitant price.
  • My anger is fuelled (pun intended) by various issues surrounding the price of petrol.  For starters, most of it is tax.  Worse than that, there is VAT imposed on top so we are taxed on the tax!  Added to that, the price always seems to rocket…
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How to Complain to a Care Home

on January 12, 2012

Many care homes do a wonderful job but there are few situations more distressing than a friend or relative who is receiving substandard treatment.  When a complaint needs to be made it is essential to act quickly, sensitively and in a way that is most likely to achieve a favourable outcome for the affected resident.  Needless to say this is one area in which…

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How to Complain to a Foreign Company

on January 12, 2012

Complaining to a foreign company may seem daunting but it need not be.

If, for example, you have just returned from a holiday abroad this may easily have given rise to a complaint about a foreign hotel or car rental company.  What are my top tips for dealing with complaints of this kind?
  • Be realistic.  If your complaint concerns a company in the outer reaches of…
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How to Complain to a Telephone Company

on January 12, 2012

It is one of the great ironies of life that when you telephone a telephone company to complain it is very difficult to get through by telephone. Don’t they have enough telephones and telephonists? Telephone companies rank amongst the most complained about companies in the UK and many people get extremely frustrated with them. So what is the best way to approach your next…

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