Complaining about the police is very different from complaining about a faulty appliance or poor customer service. Police complaints often involve distressing experiences, strong emotions and, in some cases, concerns about personal safety or intimidation. You may not be seeking compensation at all, you may simply want accountability, an apology, or reassurance that the same […]
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Apart from Darth Vader, the Daleks and the Abominable Snowman, there are few things in life more scary than HMRC. The people who work there are notoriously humourless and, as well as being focused on collecting your money, they possess wide and draconian statutory powers. Accordingly, complaining to HMRC can feel incredibly daunting – but, importantly,
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Although the Bible suggests that it is not a good idea to be a borrower (or indeed a lender!) the reality of modern life means that you would be very hard-pressed to live without borrowing money. Almost all house purchasers need a mortgage to borrow enough money to buy a home. Aside from property, most
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Have you ever been refused a loan, a mortgage or a credit card for no apparent reason? Beyond being extremely frustrating, this problem can feel impossible to figure out, let alone resolve. However, I’m here to tell you that, if this happens, it is most likely that a Credit Reference Agency (CRA) is behind it.
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Complaints about the Royal Mail can be somewhat different to more general consumer complaints. For starters, the Royal Mail has statutory protection against some kinds of complaints. Moreover, it does not necessarily respond to grievances in the same way as other commercial enterprises. With this in mind I have some guidance and top tips
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When you complain, you can be rude, funny, outrageous or sarcastic. However you choose express yourself, it is very important not to libel either an individual or a company. This can be surprisingly easy to do and could potentially land you in hot water. In the age of social media, there are countless examples
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Many care homes do a wonderful job but there are few situations more distressing than a finding a friend or relative in a care home whose treatment is substandard. The sorts of issues that typically give rise to problems in care homes are health and safety issues, access to facilities, access to education and employment,
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There has already been huge news coverage of the UK’s pothole epidemic. The budgets of local authorities are under huge pressure and the problem is getting worse. Potholes can shred your tyres or worse, cause a traffic accident. While the dangers are obvious the question remains: what can you do? When it comes to reporting
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Too many people fret about their strict legal rights before making a complaint. However, in most cases this anxiety is baseless. In my view, it is always better to complain in any fashion you think fit, rather than not complain at all. The mindset that says you need to know all of the ins and
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It is a typical facet of the British psyche that we do not like to complain, least of all about a restaurant. Eating out is not just about the food. If the service is horribly slow or rude, or if you have been forced to sit under an air conditioning unit, these are issues every
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