Many care homes do a wonderful job but there are few situations more distressing than a finding a friend or relative in a care home whose treatment is substandard. The sorts of issues that typically give rise to problems in care homes are health and safety issues, access to facilities, access to education and employment, […]
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If you are feeling badly aggrieved about a consumer issue my general advice is that you should always express your complaint in writing, even if you only do so as a follow-up to a complaint in person or on the phone. A seemingly obvious question that then arises is this: who should you address your
Who should you address your complaint to? Read More »
Too many people fret about their strict legal rights before making a complaint. However, in most cases this anxiety is baseless. In my view, it is always better to complain in any fashion you think fit, rather than not complain at all. The mindset that says you need to know all of the ins and
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It is a typical facet of the British psyche that we do not like to complain, least of all about a restaurant. Eating out is not just about the food. If the service is horribly slow or rude, or if you have been forced to sit under an air conditioning unit, these are issues every
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